Learn the critical skills necessary to meet the ever-increasing challenges of being an effective supervisor in today’s workplace. The position of “supervisor” is constantly evolving and to keep up with those changes, it is critical the people in that role change with it. A five-part series will teach new and experienced supervisors the skills needed to properly motivate and direct their teams to meet company goals, objectives and be in compliance with the law. The emphasis is on mastering management techniques essential to the success of both the supervisor and the company. Each Supervisory Skills class is two days, from 8:00 am to 4:00 pm. Certificates are awarded to those completing all five courses. Courses need not be taken in sequence. ON-SITE training available. Course begin this fall.

Fee: Members $295.00
Non-members $415.00

Course I ~ January 24 & 25, 2012

*The Supervisor's Role in Management
*Understanding & Developing Employees
*Discipline as Training Not Punishment
*Employment Law for Supervisors
*Employee Performance Evaluations

Course II ~ February 24 & 25, 2012

*Leadership Skills
*Employee Involvement
*Motivating Employees & Ourselves
*Time Management for Supervisors
*Effective Delegation
*Interviewing Skills

Course III ~ March 20 & 21, 2012

*Communications Challenges in the Workplace
*Feedback & Active Listening
*Basic Training Skills
*Communicating Between Levels
*Conducting Better Meetings
*Giving Clearer Instructions
*The Communication "Grapevine"
*Counseling the Problem Employee

A well-trained Human Resource department is vital to the success of your business. Program Overview: Gain an overview of the essentials for your HR staff. Taught by the Association's HR specialists, this course is ideal for professionals looking for an overview or refresher course.

Effective Interviewing & Hiring Techniques: Fine-tune your interviewing techniques, remain legally compliant, avoid negligent hiring cases and learn the do's and don'ts of job offers, job descriptions and record keeping. At the CEC; Wednesday, March 21, 2012 or August 22, 2012; from 8:00 am - 10:00 am; $70.00 member, $140.00 non member

Employment Law - What HR Should Know: Gain answers to questions regarding FMLA, FLSA, ADA, EEOC, COBRA, USERRA and many other laws affecting HR. At the CEC; Wednesday, March 21, 2012 or August 22, 2012; from 10:10 am - 12:40 pm; $70.00 member, $140.00 non member

Terminations - Keeping it Legal: Avoid employment-related lawsuits by learning appropriate and inappropriate termination techniques, constructive discharge and the need for termination checklists. At the CEC; Wednesday, March 21, 2012 or August 22, 2012; from 1:30 pm - 4:00 pm; $70.00 member, $140.00 non member

Compensation & Benefits: Does your compensation and benefits program attract, retain and motivate your employees? Do you know how to influence employees` behavior and how to improve performance? Join us at our next briefing, to develop the tools to build a compensation and benefits program that makes sense for your organization. At the CEC; Thursday, March 22, 2012 or August 23, 2012; from 9:00 am - 12:00 pm; $70.00 member, $140.00 non member

Discrimination & Harassment in the Workplace: Learn how to recognize and prevent discrimination and harassment in the workplace. At the CEC; Thursday, March 22, 2012 or August 23, 2012; from 1:00 pm - 4:00 pm; $70.00 member, $140.00 non member

Participants who complete all five courses within a 12-month period will be awarded the Certification.
To register contact Ann Miaczynski at 814-833-3200 or 800-815-2660, or visit www.mbausa.org