Learn the critical skills necessary to meet the ever-increasing challenges of being an effective supervisor in today’s workplace. The position of “supervisor” is constantly evolving and to keep up with those changes, it is critical the people in that role change with it. A five-part series will teach new and experienced supervisors the skills needed to properly motivate and direct their teams to meet company goals, objectives and be in compliance with the law. The emphasis is on mastering management techniques essential to the success of both the supervisor and the company. Each Supervisory Skills class is two days, from 8:00 am to 4:00 pm. Certificates are awarded to those completing all five courses. Courses need not be taken in sequence. ON-SITE training available. Course begin this fall.

Fee: Members $235.00
Non-members $325.00

Course I ~ September 28 & 29

*The Supervisor's Role in Management
*Understanding & Developing Employees
*Discipline as Training Not Punishment
*Employment Law for Supervisors
*Employee Performance Evaluations

Course II ~ October 19 & 20

*Leadership Skills
*Employee Involvement
*Motivating Employees & Ourselves
*Time Management for Supervisors
*Effective Delegation
*Interviewing Skills

Course III ~ JNovember 16 & 17

*Communications Challenges in the Workplace
*Feedback & Active Listening
*Basic Training Skills
*Communicating Between Levels
*Conducting Better Meetings
*Giving Clearer Instructions
*The Communication "Grapevine"
*Counseling the Problem Employee

Course V ~ Januart 25 & 26, 2011

*Diversity in the workplace
*Handling Conflict
*Effective Presentation Skills
*Stress Management for Supervisors
*Goal-Setting: How to do it!